The Screen Rollo (manual and solar), the Sliding Shutter, the Aura 2,500 W infrared heater and the custom-height option fit both louvered models; the LED kit is the add-on lighting for the Piano, and insulated louvers are offered only for the motorized Equa. Pay attention to the exact model name when ordering screens: the Screen Rollo for the Equa and the Screen Rollo for the Piano are different items. If you are unsure which pergola you have, the model is shown on your order confirmation.

Yes on both counts. The mounting points are already built into the pergola profiles, so you can install the pergola without screens and add them later. The screen arrives assembled and the installation is far smaller than the pergola build; the manual version has no solar panel or motor to consider. The one exception is a 19' side with an offset centre post, where the bay widths need to be measured after the pergola is up before ordering. Use the installation guide for your configuration.

In practice, yes, if you want the space to feel noticeably warmer in the cold season. The 2,500 W rating of the Aura assumes closed or sheltered sides; on a completely open pergola much of the heat is lost to the sides. Screens are the better choice for this: a Sliding Shutter covers at most about 10' of an opening and its louvers never form a fully closed surface, so it is not the ideal way to hold heat in.

One Aura 2,500 W infrared heater covers roughly up to 15 m² (about 160 sq ft), assuming the sides are closed with zip screens or shutters. With a fully open pergola a large share of the heat escapes sideways. If you want to use the patio in the cold months, plan the heater and the side screening together. Mount the heater high and angle it inward toward the seating area; it can be operated from the same remote as the louvers on the motorized models.

Yes — you have a 14-day right of withdrawal, provided the product is unassembled and undamaged. Pergolas ship as freight, so contact us first and we'll help organise the return transport. Please keep the original packaging.

Document the damage to both the part and its packaging, and make sure visible transport damage was noted on the delivery slip. Then contact us with your order number and photos and we will arrange replacement of the affected components. Do not go ahead and install a damaged part: even a slightly bent profile can throw off the alignment of the whole structure and make later assembly steps harder.